Safeguarding & Governance
At Reset and Recover, safeguarding is central to everything we do. We are committed to protecting the safety, dignity, and wellbeing of every adult we support, and to working in a way that is ethical, responsible, and accountable.
Our commitment
We work with adults recovering from addiction, many of whom are, at times, at risk of harm. We believe everyone has the right to live free from abuse, neglect and harm, whatever their history or stage of recovery. We are committed to:
- creating safe and supportive environments, online and in person;
- treating every member with dignity, compassion and respect;
- taking all concerns seriously and acting on them promptly;
- working within clear professional and legal boundaries, alongside Halton’s statutory safeguarding services.
Safeguarding is everyone’s responsibility within our organisation.
Who we safeguard
Reset and Recover is an adults-only programme. Our safeguarding responsibilities apply to the adults we support, including those who are in recovery from addiction, experiencing mental ill-health, isolated, or otherwise at risk. We take a proportionate, trauma-informed approach that prioritises safety while respecting each person’s rights and autonomy.
How we manage safeguarding
Our safeguarding practice is supported by:
- a clear safeguarding policy and procedures;
- a Designated Safeguarding Lead responsible for overseeing safeguarding practice;
- defined reporting and escalation pathways;
- safeguarding induction and training for everyone who works with members;
- appropriate, lawful information sharing in line with data protection legislation.
All concerns are recorded accurately and confidentially, taken seriously, and escalated to our Designated Safeguarding Lead, who decides on next steps and any referral to external agencies.
Confidentiality & information sharing
We respect members’ privacy and confidentiality at all times. There is one exception: we cannot keep a safeguarding concern confidential where someone is at risk of serious harm. In those situations we share information on a need-to-know basis, in line with UK GDPR and the Data Protection Act 2018, and only with those who need it to keep someone safe.
Raising a safeguarding concern
If you are worried about the safety of an adult, you can raise it with us, or contact the services below directly. You do not need to be certain – if something does not feel right, please speak up.
- In an emergency, or if someone is in immediate danger, call 999.
- Police non-emergency: 101
- Halton Adult Social Care (to report a concern about an adult): 0151 907 8306
- Out-of-hours Emergency Duty Team: 0345 050 0148
- Samaritans (for anyone in distress, free, 24/7): 116 123
To raise a concern with us directly, please use the details on our Contact page. Our full Safeguarding Adults Policy is available on request.
Governance & oversight
Safeguarding and service quality are overseen by our board of directors. This includes clear accountability at director level, regular review of safeguarding practice, and ongoing monitoring of risk and quality. Safeguarding is not a standalone process – it underpins every interaction, decision, and service we deliver.